Access to the case: Urban platform, teaching case, final_


This teaching note accompanies the case study titled” Digital City Rotterdam: Open Urban Platform in the City of Rotterdam”. This case presents the opportunities and challenges that the introduction of an open urban platform (OUP) brings to the City of Rotterdam in the Netherlands. The case attempt to take particular attention to the issues of platform purpose, platform governance, financing, trust, and citizen engagement which influence the adoption of OUP for city management and innovation in the city of Rotterdam. The case is part of the EU Horizon 2020 Smart City project RUGGEDISED in which Rotterdam is one of the lighthouse cities. This project aims to develop and implement smart solutions in the field of energy, e-mobility, and ICT to create smart, resilient cities. The overall goals of RUGGEDISED project are to improve the quality of life of the citizens, to reduce the environmental impacts of activities, and to create a stimulating environment for sustainable economic development.

Citation Note

Based on field research; 13 pages. Follow the ‘handle’ link to access the Case Study on RePub. For EUR staff members: the Teaching Note is available on request, you can contact us at external users: follow the link to purchase the Case Study and the Teaching Note.


After discussing the case, students should have a better understanding of the importance of OUP in an urban setting as well as the complex challenges in realising the benefits of OUP. Students should be able to: 1. Understand similarities and differences between OUP in an urban setting and digital platforms in a commercial setting;2. Understand that ‘digital’ is a reality on its own, not only ‘a tool’ to use in our traditional definition of what a city is. Consequently, they should understand that the digital infrastructure of a city is as important as its social and physical infrastructures;3. Characterise OUP by identifying and analysing key aspects of open urban platforms (e.g. platform purpose, platform governance, and financing) that are critical for the success of OUP in city ecosystems;4. Discuss the role of trust in OUP; 5. Analyse and discuss citizen engagement with regard to OUP.

Note: The teaching note is only available on request. Those who are interested can email



Bagheri, S (Samaneh) – Author

Brandt, T. (Tobias) – Author

Van Oosterhout, M.P.A. (Marcel) – Author